What are the details of Free Shipping on orders over $30?
We currently offer free standard shipping on orders over $30, and those orders will ship out via USPS Priority Mail, USPS First Class Mail, or UPS Ground. This offer is only available on U.S. orders and may take up to 3-7 business days to arrive.
When will my order ship out?
We typically ship orders the business day after you purchase. However, if your order contains any single-origin coffees, please allow up to 48 hours for your coffee to ship out. If you order on a Friday, please note that we do not ship on weekends.
Do you ship internationally?
Currently, we only ship to the U.S. and Canada. Please note that we are not responsible for any taxes and/or duties on packages delivered to Canada.
What if I live in Alaska, Hawaii, Puerto Rico or other U.S. Territories?
We ship to any U.S. State or Territory, including Puerto Rico.
How do I go about shipping back my package?
Visit our return policy page here.
Can I split my shipment in different addresses?
We are not able to split orders between addresses. You would need to place separate orders if you wish to ship items to multiple locations.
How do I track my order to know where it is in transit?
You’ll receive an automated email with your tracking number as soon as we start preparing your order. Please allow 24-48 hours for this tracking number to activate, as we roast all of our coffees to order.
When available, what are the terms and conditions of Free Shipping Offers?
We periodically offer free shipping on orders over a certain dollar amount, or with no minimum purchase necessary. Typically, orders that benefit from this free shipping offer ship out via USPS Priority Mail or USPS First Class Mail. These offers are only available on U.S. orders, and not applicable on Subscriptions unless otherwise noted.
How do I receive Free Shipping Offers and other promotions?You can sign up to receive our offers, news, and updates here.